PE Covid Statement
A message to our clients from Laurenne Mansbridge, Pioneer Expeditions Director.
At Pioneer Expeditions we always strive to create exceptional and inspirational trips to exceed our client’s expectations. The safety and satisfaction of our clients is something we have always taken very seriously and now during the Covid-19 pandemic we want to clarify our ongoing commitment to our clients and the trips they book.
Despite the uncertainty surrounding travel in the immediate future you can book your 2021 trip in complete confidence. Some of our favorite destinations are opening up for tourism and we are closely monitoring the situation with our local teams and the travel advice provided by the Foreign & Commonwealth Office (FCO).
We will not ask you to pay your final balance if your trip is not viable. If your trip becomes disrupted subsequent to paying your final balance, we will contact you and discuss the contingencies and alternative options available to you. As a fully bonded tour operator we follow a strict code of conduct which ensures your money is protected. Of course you reserve the right to cancel your booking at any point, as per our terms & conditions.
Please note that while Pioneer Expeditions will not make any additional administration charges. It is possible that some changes may still be subject to 3rd party transfer fees, such as from airlines. But when such charges are outside of our control you will be contacted to discuss the details and options available.
If Pioneer Expeditions should cease to trade before you depart on your trip (don’t worry we are not planning on it!), or while you are in your destination, you are covered by our ATOL certification which means that the Civil Aviation Authority (CAA) will compensate you for all monies paid to us and repatriate you. For trips where our clients have arranged their own flights payments you are covered by our Travel Trust Association (TTA) membership.
We understand that in the wake of the Covid-19 pandemic our clients will want to carefully choose both their tour operator and the destination. Be assured that the safety and wellbeing of our clients will remain our priority. When the pandemic hit, we got all of our clients back safely with no-one being stuck in any country. Since that time we have either rescheduled or refunded all clients to their satisfaction and have had no complaints of how we have handled any booking. Should you have any questions please do contact our office and we will be glad to help.
Finally, we want to sincerely thank all our existing clients who postponed their trips for both their understanding and support during these difficult times. You not only helped support Pioneer but all our local guides and support teams who depend on our clients for their livelihoods.
ABOUT PIONEER EXPEDITIONS
Pioneer are driven by a passion for adventure travel which we love to share with our clients. We delight in searching the globe for new destinations, new experiences and creating the most incredible adventure holidays. So you can travel with us on vacation to the world’s most spectacular, remote and extraordinary places, whether you are looking to join one of our scheduled small group adventures, your own private tailormade trip or a luxury family holiday.
We have been successfully focussing on ‘wildlife trips and adventure holidays’ since our launch in 2006. We are different from virtually all other adventure companies in that our background is in organising major international expeditions (the Borobudur ship expedition 2003-04 and Phoenicia ship expedition 2008-2010 were both successful multinational expeditions involving international governments and institutional partners) and as a result we now work with a unique network of like-minded partners from around the world.
We have a passion for bringing the very best travel experiences to our clients, often in an expedition-style adventure format, from some of the most remote corners of the world. Pioneer is a private UK limited adventure travel company that is owned and managed by its directors. Now in our 11th year of operation, we are based in the market town of Wimborne, Dorset and regularly attend travel shows at London’s Olympia exhibition centre such as Destinations and the Adventure Travel show.
Responsible Travel: environment, culture and ethics drive our adventure tours
All Pioneer expeditions are organised and led with a commitment to maximising the benefits of our trips to the local community and minimising the negative impact associated with tourism. We employ local guides and staff, not just to benefit the local economy, but also to give you a real sense of the local cultures. To greatly reduce our impact on the environment we have a strict maximum of 8-12 team members per group, which helps to minimise the damage associated with large scale tourism.
On our adventure and wildlife trips we never leave anything where we camp, trek, raft, kayak or sail. We leave places like we found them, in fact we often leave them in better condition. Most of our expeditions involve some sort of environmentally friendly power such as trekking by foot, paddling a kayak or raft. To support local communities, we sleep and eat in locally-run establishments wherever possible, and interact sensibly with local communities as we believe in positive cultural exchanges to enhance their lives through trade not aid.
We are part of the “Travelers Against Plastic” and encourage visitors to use water in containers provided by hotels and operators or devices and filters that eliminate various water bacteria as plastic bottles take 700 years to begin composting and 90% of the trash in the ocean is from plastic.
Pioneer Expeditions was founded in 2006 to offer real off the beaten track adventures and extraordinary ‘Pioneer Firsts’ such as the North – South traverse of Liverpool Land in Greenland, and to be one of the first groups to trek the length of the Cotahuasi Canyon (the world’s deepest canyon) in Peru. Since organizing these trips we have developed many other itineraries for international activity holidays, wildlife tours and extreme adventure trips by forming deep partnerships with local specialists. As a result we have an unparalleled network of local partners, experience and resources to deliver amazing tailormade holidays, small group trips and luxury adventures.
Nature and culture are important to us and there are plenty of opportunities on every trip to explore the fascinating flora and fauna, unusual places and landmarks around us. And after comfortably ‘roughing it’ in the wilds, we tend to spend the last few days relaxing in more luxurious accommodation. We try to make life as comfortable as possible, even when camping out in the wilds.
We use highly experienced local guides and experts to work with us as we know that no one knows a place better than the people who live there
On some expeditions we aim to be the first group to achieve an unusual objective or particular mission. Canoeing a river from source to sea, climbing a remote mountain or volcano, swimming a volcanic lake, trekking a glacier or traversing a tropical island; we are constantly researching new ideas and experiences.
You will not need any specialist skills to come on a pioneer expedition – though you may leave with some – and age is no barrier.
If you have any questions about Pioneer Expeditions Worldwide Ltd, our trips, specific country information, or assistance with any aspect of your trip booking, please do not hesitate to contact us.
By Phone – 01202 798922 (available 24/7)
when not in the office this number is transferred to an out of office mobile. Please leave a message on the mobile and we will get back to you within 24 hours at the most.
By Email – firstname.lastname@example.org – this email is constantly monitored on a daily basis. We often respond within 2 hours, however we will always will endeavour to respond within 24 hours (except on Sundays).
By Mail – Pioneer Expeditions, 4 Minster Chambers, 43 High St, Wimborne, Dorset, BH21 1HR, UK
We are easy to find – In the heart of Wimborne Minster just a stones throw from the Minster.